Refund & Cancellation
Understand our refund and cancellation terms.
Last updated: July 19, 2026
1. Services
Custom software development and consulting engagements are billed against agreed milestones. If a project is cancelled before work begins, a full refund (minus payment processing fees) will be issued. If a project is cancelled mid-way, payments for completed and delivered milestones are non-refundable, and any amount paid toward milestones on which work has not started will be refunded on a pro-rata basis.
2. SaaS Products / Subscriptions
For subscription-based products: You may cancel anytime. Refunds for the current billing period are not provided, but you retain access until the period ends.
3. Process
Refund requests must be sent to hello@xnuvio.com within 7 days of payment for eligible cases. We acknowledge every refund or cancellation request within 2 business days.
4. Timeline
Approved refunds are initiated within 5-7 working days and are credited to the original payment method. Bank processing may take additional time depending on your payment provider.
Questions about refunds or cancellations? Contact us at hello@xnuvio.com.